Citizens Advice Maidenhead & Windsor received a grant of £6,703 to fund its ‘Making Advice Accessible’ project. The funding enabled 437 extra clients to access the service, 110 by phone, 176 by webchat and 151 by email. The project was aimed at local people who couldn’t access advice due to their working hours, disability, poverty, carer responsibilities or because they live in a rural area, and may be struggling with debt, unaware of their rights, or dealing with benefits, homelessness or domestic abuse. Citizens Advice research showed that expanding the telephone service to include email and webchat access to advice was of high importance for clients.
“Derek” contacted Citizens Advice Maidenhead and Windsor by email about his wife “June” who was 78 with some long standing serious health problems including a heart condition and breathing difficulties. June had two falls recently and had now broken her leg and the hospital had put a care package in place for her. Derek wanted help with applying for attendance allowance for June so they could get extra help, as he had mobility problems too. Derek is in his 80s, quite frail and he explained he had some difficulties with form filling. Asking for help by email was very convenient for Derek, allowing him to explain the situation fully while June continued to recuperate. Citizens Advice Maidenhead and Windsor organised a home visit so that a volunteer adviser could help June apply for Attendance Allowance, which was awarded at the standard rate of £55 a week. This allowance has made a big difference to this elderly couple who can now pay for the extra care that June needed.
“I can’t thank you and the CAB enough. You have always been extremely helpful, understanding and sympathetic.”
Citizens Advice Maidenhead & Windsor beneficiary